Who is responsible for your information
KDS AUTOS (GLASGOW) LTD is the data controller for personal information described in this notice.
Registered office: 484 Denmark Street, Glasgow, Scotland, G22 6DB
Company number: SC513705
Privacy contact: hello@kdsautosglasgow.co.uk
The email address is displayed as text and is not used as an automatic form fallback. Website forms are delivered through the configured form endpoint or hosting provider.
Information we may collect
- your name, email address, telephone number and postcode;
- vehicle registration, make or model information, mileage and service history details you provide;
- fault descriptions, warning lights, photographs and requested work;
- appointment, quotation, authorisation, invoice and payment records;
- communications, complaints and customer-service records;
- limited technical information needed for site security and your cookie choice.
Please do not send payment card details or unnecessary sensitive personal information through the enquiry form.
Why we use it and our lawful bases
We use information to review enquiries, provide quotations or estimates, arrange appointments, perform authorised work, communicate about vehicles, keep accounting and service records, handle complaints and protect the website.
- Steps before a contract and contract: dealing with booking requests and providing agreed services.
- Legal obligation: accounting, tax, consumer-law and regulatory records.
- Legitimate interests: managing enquiries, preventing fraud, protecting claims and improving operations where those interests are not overridden by your rights.
- Consent: loading optional external content such as Google Maps.
Who we may share information with
Information may be shared where necessary with hosting and form-delivery providers, professional advisers, payment or accounting providers, parts suppliers where vehicle details are needed, insurers, law-enforcement bodies, courts or regulators. We do not sell personal information.
Google Maps is not loaded until external content is allowed. If enabled, Google receives information directly from your browser under its own privacy terms.
How long we keep it
Unsuccessful or incomplete enquiries are normally retained only as long as reasonably needed to respond and manage follow-up. Booking, repair, invoice and accounting records may be retained for up to seven years where required for tax, contractual, warranty or legal purposes. Complaint and dispute records may be kept for the relevant limitation or regulatory period.
Retention can be longer where a legal claim, safety issue or regulatory obligation requires it, and shorter where the information is no longer needed.
International transfers and security
Some website, hosting or external-content providers may process information outside the United Kingdom. Where this occurs, appropriate transfer safeguards should be used by the relevant provider, such as adequacy regulations or approved contractual protections.
Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, loss or misuse. No internet service can guarantee absolute security.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain processing, receive portable information and withdraw consent. You also have the right to complain to the Information Commissioner’s Office.
To make a request, use the privacy contact shown above and provide enough information to identify the relevant records. Identity may need to be verified before information is disclosed.
Changes to this notice
This notice is reviewed when website functions, suppliers or legal requirements change. The updated date at the top identifies the current version.